Laptop Souq • Customer Policy
Last updated: August 8, 2026
Laptop Souq aims to provide clear and practical warranty protection for the laptops, laptop parts, accessories and technical services we supply. This policy explains our standard warranty period, product-specific variations, what is covered, common exclusions, and how to request warranty assistance.
Applies to eligible products and services supplied by Laptop Souq in Dubai and supported nearby areas. Read together with our Terms & Conditions, Returns & Refunds Policy, Shipping Policy and Privacy Policy.
6-Month Standard Warranty
Covered Repair Workmanship
Simple Claim Process
Standard warranty period: 6 months on eligible products & covered repair workmanship — unless a different period is stated.
For warranty assistance or questions about coverage, contact Laptop Souq. When contacting us about an existing product or repair, please provide your order number, invoice number or service reference where available.
