Privacy Policy

Laptop Souq collects information that customers provide when they use our website, place an order, create an account, request a repair, submit a bulk enquiry, contact support or otherwise communicate with us.

Depending on how you use the website, this information may include:

• full name
• email address
• phone number
• delivery or collection address
• company or business details provided for bulk enquiries
• account and profile information
• order, product and service details
• repair or device information that you choose to provide
• messages, support requests, reviews and other communications

When you place an order, we use the information supplied at checkout to process the order, confirm product availability, arrange delivery or collection, contact you about the order and provide after-sales support.

Delivery details may include the recipient name, phone number, address, area, city, emirate and any delivery instructions you provide.

If you create or use a Laptop Souq account, we may process account details such as your name, phone number, email address and sign-in information so you can access account features, order history, repair bookings, quotes and profile details.

You are responsible for keeping your account credentials confidential and for using a secure password.

When you request a repair, diagnosis, upgrade or support service, we may collect the information needed to identify the device, understand the issue, prepare a quotation, arrange pickup or return, and keep you updated about the service.

A repair may sometimes require access to the device for diagnosis or testing. Customers should back up important files and remove or protect sensitive information where practical before handing over a device.

We use personal information for purposes connected with operating Laptop Souq and serving customers. These purposes may include:

• processing and fulfilling orders
• arranging delivery, collection, repair pickup or return
• providing compatibility checks and product support
• managing repair bookings, quotations and service updates
• responding to enquiries, complaints, warranty requests and support messages
• maintaining customer accounts and order records
• preventing misuse, fraud or security issues
• maintaining business, tax, warranty and transaction records where required
• improving website functionality and customer service

Laptop Souq may record payment-related information needed to confirm an order or transaction, such as the selected payment method and payment status.

Where payment is made by cash or card at delivery or collection, payment-card details are not entered into the website checkout form. If additional payment options are introduced, the applicable payment process and provider terms may also apply.

The website may use cookies, local browser storage or similar technical methods where needed for site operation, sign-in, security and shopping features. For example, a guest cart may be stored in your browser so selected items remain available between visits.

Basic technical information may also be processed by our website, hosting or security systems to operate the service, diagnose errors and protect the website.

We may contact you using the details you provide when this is needed for an order, delivery, repair, quotation, warranty matter or support request.

If you contact Laptop Souq through WhatsApp, phone, email or another external communication service, that service may process information under its own privacy terms in addition to this policy.

Personal information may be shared only where reasonably needed to provide or operate the relevant service, comply with legal requirements or protect legitimate business and customer interests.

Depending on the transaction, this can include delivery or logistics providers, hosting and technical service providers, professional advisers, payment-related service providers, or public authorities where disclosure is legally required.

We expect service providers handling customer information on our behalf to use it only for the relevant service and to apply appropriate safeguards.

We keep personal information for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, warranty administration, repair records, accounting, dispute handling, security and applicable legal obligations.

Retention periods can differ depending on the type of record and the reason it is needed.

Laptop Souq uses reasonable administrative and technical measures intended to protect personal information against unauthorised access, misuse, loss or inappropriate disclosure.

No website, network or storage method can be guaranteed to be completely secure. Customers should also protect their passwords, devices and communications and should notify us if they believe an account or transaction may have been compromised.

You may contact Laptop Souq if you want to ask what personal information we hold about you, request a correction, update your contact details, or ask us to delete information that is no longer required.

Some information may need to be retained where it is required for an active order, warranty, repair, transaction record, dispute, security purpose or legal obligation.

Our website may link to third-party websites or services. Laptop Souq does not control the privacy practices of those independent services. You should review their privacy information before providing personal information directly to them.

Laptop Souq may update this Privacy Policy when our website, customer services, business processes or applicable requirements change.

The current version will be published on this page with an updated revision date where appropriate.