Terms & Conditions

Laptop Souq operates as a supplier of laptop products, components and related technical services in Dubai, United Arab Emirates.

Our services may include:

• sale of laptops and laptop accessories
• laptop batteries and chargers
• laptop screens and keyboards
• SSDs, RAM and storage products
• replacement laptop components
• product compatibility assistance
• laptop diagnostics
• component replacement
• laptop repair
• hardware and performance upgrades

Email: support@laptopsouq.ae — Phone: +971 50 4068312 — Service Area: Dubai and selected nearby areas.

You must have the legal capacity to enter into a purchase or service agreement when ordering from Laptop Souq.

If an order or service is being arranged on behalf of a minor, company or another individual, the person placing the order confirms that they have the authority to do so.

Laptop Souq may decline, suspend or cancel a transaction where there are reasonable concerns about fraud, misuse, unauthorised payment or other unlawful activity.

We aim to provide accurate and useful information about products listed on Laptop Souq.

Product pages may include information such as:

• brand
• laptop model compatibility
• part number
• voltage
• wattage
• capacity
• connector type
• screen size
• technical specification
• product condition
• warranty information
• stock availability
• price

Although we take reasonable care when preparing product information, minor differences may occasionally occur between photographs, packaging, manufacturer revisions or specifications.

Where a particular specification is essential to your purchase, please contact us before ordering.

Laptop Souq may offer products in different conditions or classifications.

Where applicable, products should be identified as:

• Original or Genuine — produced or officially supplied by the relevant manufacturer where represented as such
• OEM — supplied according to the applicable product description and source
• Compatible Replacement — manufactured by a third party to work with specified laptop models
• Refurbished — previously used or returned equipment that has undergone inspection, testing or refurbishment
• Used — previously owned equipment sold in the condition described
• Open Box — a product whose original packaging has been opened but which is offered under the condition stated on its product page

Customers should review the condition and description shown on the individual product page before ordering.

Laptop components can differ even between visually similar laptop models.

Customers are therefore responsible for providing accurate compatibility information where assistance is requested. This may include:

• full laptop model number
• service tag or serial information where relevant
• battery part number
• charger output specification
• connector size
• screen specification
• keyboard layout
• photographs of the existing part or product label

Laptop Souq may use this information to recommend a suitable product. Compatibility assistance is intended to help reduce incorrect purchases, but customers should ensure that information supplied to us is accurate and complete.

If we require additional information before confirming compatibility, processing or dispatch may be delayed until the necessary details are provided.

Product and service prices are displayed or communicated in UAE dirhams (AED) unless otherwise stated.

We aim to keep prices accurate. However, prices may change due to:

• stock changes
• supplier pricing
• product configuration
• promotional offers
• component availability
• correction of genuine pricing errors

Where an obvious pricing or listing error occurs, Laptop Souq may contact the customer before processing the order.

We will not intentionally substitute a differently priced product without customer approval.

Applicable taxes will be handled in accordance with UAE requirements.

Where required, customers will receive an invoice containing relevant information about the purchased product or service.

Business customers should provide accurate company and tax information where it is required for invoicing purposes.

Products shown on the website are subject to availability. Placing an item in a shopping cart does not reserve that product.

In some cases, an item may become unavailable between the time it is displayed online and the time an order is processed.

Where an ordered product becomes unavailable, we may:

• provide an estimated restock date
• suggest an appropriate alternative
• offer a different configuration with your approval
• cancel the unavailable item and arrange any applicable refund

No replacement affecting compatibility will be made without informing the customer.

When you place an order, you are making a request to purchase the selected products subject to these Terms & Conditions.

An automatically generated order confirmation acknowledges receipt of the order but does not necessarily mean that every item has been finally accepted or confirmed.

An order may require verification of:

• stock
• payment
• compatibility
• delivery information
• customer details

Laptop Souq may contact you when further information is required.

An order is considered accepted when Laptop Souq confirms it for processing or otherwise communicates acceptance.

We may decline or cancel an order where reasonably necessary, including when:

• the product is unavailable
• an obvious pricing or listing error occurred
• payment cannot be verified
• the order appears fraudulent
• customer information is incomplete
• compatibility cannot reasonably be confirmed where necessary
• completing the order would violate applicable law

If payment has already been received for an order that we cancel, any applicable refund will be processed according to the relevant payment method and policy.

Available payment methods will be displayed during checkout or communicated when an order is confirmed.

Depending on the transaction, payment may be processed through a third-party payment provider.

Customers are responsible for ensuring that:

• the payment method is authorised
• payment details are accurate
• sufficient funds or credit are available

Where payments are processed by an external payment provider, that provider may apply its own terms, security measures and privacy practices.

Laptop Souq does not ordinarily store complete payment-card information where payment details are submitted directly to an authorised payment processor.

Delivery availability, processing, delivery attempts, tracking and related matters are governed by our separate Shipping Policy.

Laptop Souq currently provides delivery throughout Dubai and selected nearby areas.

Customers are responsible for supplying accurate contact and delivery information.

Please review the Shipping Policy before placing an order if you have specific delivery requirements.

If you wish to change or cancel an order, contact Laptop Souq as soon as possible.

We will try to accommodate the request where the order has not yet entered a stage where cancellation or modification is no longer reasonably possible.

Once an order has been dispatched, cancellation may need to be handled as a return under the applicable Returns & Refunds Policy.

Specially sourced or specifically ordered products may be subject to different cancellation conditions where those conditions were disclosed before purchase.

Product returns, exchanges and refunds are governed by our separate Returns & Refunds Policy and applicable consumer law.

Return eligibility can depend on factors such as:

• product condition
• reason for return
• whether the product is defective
• whether it was incorrectly supplied
• whether it has been installed or materially used
• whether packaging and accessories are complete
• applicable statutory consumer rights

Nothing in these Terms & Conditions is intended to remove or restrict rights that cannot lawfully be excluded under applicable UAE consumer-protection law.

Where a product includes a warranty, the applicable warranty information will be displayed on the product page, invoice, warranty document or other information supplied with the product.

Warranty coverage may vary between products. The warranty may specify:

• warranty duration
• covered faults
• parts covered
• repair or replacement procedure
• customer responsibilities
• applicable exclusions

Customers should review our separate Warranty Policy together with any product-specific warranty terms.

Laptop Souq may provide diagnosis, component replacement, repair and upgrade services for selected laptops.

Before work begins, we may request information about:

• the laptop model
• reported problem
• existing damage
• requested repair
• required replacement part
• customer instructions

Where reasonably possible, the scope and expected cost of the work will be communicated before chargeable repair work is performed.

Additional faults identified during diagnosis will not automatically authorise unrelated additional work. Where additional work or cost is required, we may contact the customer for approval.

Repair estimates may be based on the information initially supplied by the customer.

The final repair requirement can sometimes only be confirmed after physical diagnosis of the laptop. If diagnosis reveals that:

• a different component has failed
• additional damage exists
• another replacement part is required
• the repair cost will materially change

we may provide an updated quotation before proceeding.

A quotation may be subject to component availability and may remain valid for a limited period if stated when provided.

Repair services may involve original, OEM, compatible or other replacement components depending on availability, laptop model, customer preference and the agreed quotation.

Where relevant, the type of replacement component will be communicated to the customer before installation.

Laptop Souq will not intentionally represent a compatible replacement component as an original manufacturer component.

Laptops submitted for repair may contain important personal or business information.

Customers should back up important files before submitting a laptop for diagnosis, repair or upgrade whenever reasonably possible.

Customers are also encouraged to:

• log out of sensitive accounts where practical
• remove confidential information that is not required for repair
• securely store recovery keys or important credentials
• inform us of any relevant access requirements

Laptop Souq will take reasonable care when handling customer devices. However, electronic storage can fail because of existing hardware faults, storage corruption or other circumstances associated with the device.

Additional details concerning personal information are provided in our Privacy Policy.

Laptop Souq does not intentionally access personal files merely because a laptop has been submitted for repair.

Limited access to the operating system, software, storage or other device functions may sometimes be reasonably necessary to:

• diagnose a reported fault
• verify a repair
• test replacement components
• perform a requested software service
• carry out an authorised data-related service

Access will be limited to what is reasonably necessary for the requested work.

Where a customer specifically requests data recovery, data transfer or storage recovery, the customer authorises Laptop Souq to access the relevant storage media and data to the extent reasonably required to perform the requested service.

Data recovery success cannot always be guaranteed. Factors such as the following may affect recoverability:

• physical drive damage
• data corruption
• encryption
• previous repair attempts
• overwritten information

Any service-specific conditions should be communicated before work is performed where applicable.

Customers will be informed using the contact details provided when a repair is completed or when further action is required.

Customers should collect or receive their device within the agreed or reasonably communicated period.

If storage charges or specific procedures for devices left uncollected for an extended period apply, Laptop Souq will communicate those conditions to the customer before they take effect.

Any handling of uncollected devices will be subject to applicable law and any terms communicated to the customer.

A repair or replacement service may include a warranty where stated in the service confirmation, invoice or applicable Warranty Policy.

Repair warranty coverage may depend on:

• service performed
• component installed
• warranty duration
• nature of the reported problem
• whether the later issue relates to the original repair

A repair warranty does not automatically mean that every unrelated component or future laptop fault is covered.

Applicable statutory consumer rights remain unaffected.

Customers are responsible for providing information that is reasonably accurate when placing an order, requesting compatibility assistance, booking a service, describing a laptop fault, submitting delivery information or making a warranty or return request.

Customers should not intentionally:

• provide false information
• make fraudulent payment claims
• misuse return or warranty procedures
• interfere with the website
• attempt unauthorised access to systems or accounts
• use Laptop Souq services for unlawful activity

Where customer accounts are available, customers are responsible for maintaining the confidentiality of their login credentials.

You should notify Laptop Souq if you reasonably believe your account has been accessed without authorisation.

We may suspend an account where reasonably necessary to protect the customer, the website or other users from suspected misuse or security threats.

We aim to keep the Laptop Souq website accessible and functioning correctly. However, uninterrupted availability cannot always be guaranteed.

The website may occasionally be unavailable because of:

• maintenance
• technical issues
• security updates
• hosting problems
• third-party service interruption
• circumstances outside our reasonable control

We may update, change or discontinue website features when reasonably necessary.

Unless otherwise stated, the Laptop Souq website and its original content, including text, layouts, graphics, branding, website design and other proprietary material, are owned by or licensed to Laptop Souq.

Manufacturer names, trademarks and product names belong to their respective owners.

References to brands such as Dell, HP, Lenovo, ASUS, Acer, Apple or other manufacturers are used for product identification and compatibility purposes and do not automatically imply affiliation, sponsorship or endorsement.

Website content may not be reproduced or commercially exploited without permission except where permitted by law.

Product photographs are intended to help customers identify and understand the item being offered.

Packaging, labels, colour details, manufacturer markings or minor physical characteristics may sometimes differ because manufacturers revise products or packaging.

Where a visual characteristic is essential to compatibility, customers should rely on the stated specifications or request confirmation before ordering.

Where customers are able to submit reviews, comments, images or other content, submissions should be genuine, relevant, lawful, respectful and based on an actual experience where represented as such.

Laptop Souq may decline or remove content that contains spam, unlawful material, personal information belonging to another person, abusive material or content unrelated to the product or service.

We do not alter genuine negative reviews merely because they are critical.

Promotions, coupon codes and limited-time offers may be subject to additional terms. Unless expressly stated otherwise:

• offers cannot necessarily be combined
• promotional availability may be limited
• product exclusions may apply
• offers may end when the stated period or available promotional stock ends

Any material restrictions should be clearly communicated with the promotion.

Laptop Souq may link to or use services operated by third parties, such as payment processors, courier providers, mapping services, social-media platforms, WhatsApp or other technology providers.

Independent third parties may operate under their own terms and privacy policies.

Laptop Souq is not responsible for unrelated content or practices on websites operated independently by third parties.

Personal information is handled in accordance with the Laptop Souq Privacy Policy and applicable data-protection requirements.

The Privacy Policy explains how information may be collected and used when customers:

• shop online
• create an account
• request compatibility assistance
• contact us
• upload product photographs
• submit a laptop for repair

Please review the Privacy Policy alongside these Terms & Conditions.

Laptop Souq is responsible for its obligations to customers to the extent required by applicable law.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer right, remedy or supplier obligation that cannot legally be excluded.

To the extent permitted by law, Laptop Souq should not be responsible for losses arising solely from:

• inaccurate information supplied by the customer
• unauthorised modification of a product after purchase
• misuse contrary to manufacturer instructions
• pre-existing device faults unrelated to the service performed
• third-party repairs or alterations after our work
• circumstances genuinely outside our reasonable control

Any limitation in these Terms is subject to applicable UAE law.

Laptop Souq will make reasonable efforts to fulfil accepted orders and services.

Certain delays or failures may occur because of events outside our reasonable control, including:

• severe weather
• major transport disruption
• government restrictions
• widespread telecommunications failures
• supplier disruption
• public emergencies
• other exceptional events

Where such an event materially affects an order or service, we will aim to communicate with the affected customer and provide an appropriate update.

If you are dissatisfied with a product, delivery, repair or service, please contact Laptop Souq first so that we have an opportunity to investigate and resolve the matter.

When contacting us, provide relevant information such as:

• order or invoice number
• product
• laptop model
• service performed
• description of the problem

Nothing in these Terms limits a consumer's right to contact the appropriate consumer-protection authority where available.

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates and, where relevant, the laws and regulations applicable in the Emirate of Dubai.

Subject to mandatory consumer-protection rights and applicable dispute procedures, disputes that cannot be resolved between the parties may be referred to the competent authorities or courts.

Laptop Souq may update these Terms & Conditions from time to time to reflect changes in our products, services, website functionality, business procedures or applicable legal requirements.

The latest version will be published on this page with the updated revision date.

Changes will not retrospectively remove rights already accrued under an accepted transaction where applicable.

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision may be limited or removed to the extent necessary without affecting the remaining provisions, where permitted by law.

If you have questions about these Terms & Conditions, an order, product compatibility or a laptop service, please contact us.