Shipping Policy

Laptop Souq provides delivery throughout Dubai, including residential areas, business districts, and commercial locations. Delivery to selected nearby areas outside Dubai may also be available depending on the exact destination and our current delivery arrangements.

If your location is outside our standard Dubai delivery area, please contact Laptop Souq before placing your order so our team can confirm whether delivery is available.

Delivery availability may depend on the exact location, accessibility of the delivery address, product availability, and operational capacity.

Delivery within our standard Dubai service area is provided at no charge and does not require a minimum order value.

For selected nearby areas outside our standard Dubai zone, delivery availability and any special arrangements will be confirmed before dispatch. No additional delivery charge will be added without the customer being informed first.

Orders are normally processed after we receive the order, confirm the required product, verify stock availability, confirm payment where applicable, and complete any compatibility checks requested by the customer.

Orders placed outside normal business hours, on public holidays, or during periods of unusually high demand may be processed on the next available business day.

Product availability shown on the website is subject to final confirmation before dispatch.

Delivery times depend on the product, stock availability, destination, and delivery schedule. An estimated delivery timeframe may be shown during checkout or communicated by our team after the order is confirmed.

Some products may be available for faster delivery, while special-order, limited-stock, or externally sourced products may require additional processing time.

Delivery estimates are provided in good faith but are not guaranteed unless a specific delivery commitment has been expressly confirmed by Laptop Souq.

Where tracking is available, customers may receive a tracking number or delivery update by email, SMS, WhatsApp, their Laptop Souq account, or another communication method used for the order.

Tracking information may become active only after the shipment has been handed over and scanned by the delivery provider. Customers may also contact Laptop Souq if they need help locating an order.

Customers are responsible for providing complete and accurate delivery information, including the recipient name, mobile number, building or villa details, apartment or office number, area, and any useful delivery instructions.

Incorrect or incomplete information may delay delivery. If you notice an error after placing an order, contact Laptop Souq as soon as possible. We cannot guarantee that an address can be changed once an order has already been dispatched.

The customer or an authorised person should be available to receive the shipment at the delivery address. Depending on the delivery method, the recipient may be asked to answer a delivery call, provide confirmation details, sign for the shipment, or provide other reasonable proof of receipt.

We recommend checking the outer packaging when the order arrives. If the package appears significantly damaged, opened, or tampered with, notify Laptop Souq as soon as reasonably possible.

A delivery attempt may be unsuccessful if no one is available to receive the order, the recipient cannot be contacted, the delivery address is incomplete, access to the location is restricted, or incorrect contact information was provided.

Laptop Souq or the delivery provider may attempt to arrange another delivery. Repeated unsuccessful attempts may result in the package being returned to us. Any special redelivery arrangement will be communicated before it is made.

We work to dispatch and deliver orders within the estimated timeframe. Delays can occasionally occur because of traffic conditions, road closures, public holidays, incorrect delivery details, unusually high order volumes, product availability issues, or other logistical circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will aim to provide an update using the contact information supplied with the order.

Products displayed as available online may occasionally become unavailable before an order is processed. If this happens, Laptop Souq may provide an updated availability date, suggest a compatible alternative, offer another suitable product, or arrange cancellation and any applicable refund.

We will not substitute a different laptop part without informing the customer where compatibility may be affected.

Laptop batteries, chargers, screens, keyboards, and other replacement parts can vary between laptop models. Where a compatibility check is requested, Laptop Souq may ask for the laptop brand, full model number, battery part number, charger specifications, screen details, serial or service information where relevant, or photographs of the existing component or label.

Customers should provide accurate information when requesting compatibility assistance. Dispatch may be delayed briefly when additional details are needed to confirm the correct part.

If an order arrives damaged, contact Laptop Souq as soon as reasonably possible after receiving it. To help us investigate, we may request:

• the order number
• photographs of the outer packaging
• photographs or video of the damaged product
• the product serial or part number
• a short description of the issue

Please keep the original packaging, accessories, and product contents until the issue has been reviewed. Do not discard damaged packaging if a delivery investigation may be required.

If an item is missing from your order or you receive a product different from what was ordered, contact us promptly. Please provide your order number, the item you expected to receive, the item actually received, and photographs where requested.

Laptop Souq will review the order and arrange an appropriate solution where an error has occurred.

If tracking shows that an order has been delivered but you cannot locate the package, first check with other members of your household, reception or building security, office staff, or the delivery contact where appropriate.

If the package still cannot be located, contact Laptop Souq. We may need to investigate the delivery before determining the appropriate next step.

If you need to change or cancel an order, contact us as soon as possible. We will try to accommodate the request if the order has not yet been dispatched.

Once an order has been handed over for delivery, cancellation or address changes may no longer be possible. Any return after delivery will be handled under the applicable Returns and Refund Policy.

If a customer refuses a delivery without prior cancellation or another valid reason, the shipment may be returned to Laptop Souq. Any refund or further delivery arrangement will be reviewed according to the circumstances and the applicable Returns and Refund Policy.

For certain high-value laptops, components, or bulk orders, Laptop Souq may carry out additional verification before dispatch. This may include:

• confirmation of customer details
• payment verification
• phone confirmation
• delivery-address verification
• signature on delivery

These measures help protect customers and Laptop Souq against fraud, mistaken deliveries, and delivery disputes.

Businesses, offices, schools, resellers, repair centres, and other organisations in Dubai and supported nearby areas may request delivery arrangements for larger or bulk orders.

Bulk orders may have different processing times, delivery schedules, packaging requirements, or logistics arrangements. These details will normally be communicated when the quotation or order is confirmed.

Where available, Laptop Souq may arrange pickup and return of laptops for repair, replacement, or upgrade services within Dubai and selected nearby areas. Pickup availability depends on the customer location, the service required, and current operational capacity.

Customers should back up important data before submitting a device for service whenever possible. The laptop should be shut down and unnecessary external accessories should be removed. The correct charger may be requested where it is needed for diagnosis or testing.

Repair pickups and returns may also be subject to separate Repair Service Terms and Conditions.

This Shipping Policy explains how products are dispatched and delivered. It does not determine whether a product is eligible for a return, replacement, refund, or warranty claim.

Return eligibility is covered separately under the Laptop Souq Returns and Refund Policy. Warranty-related matters may also be subject to the applicable Warranty Policy or product-specific warranty terms.

Laptop Souq may update this Shipping Policy when delivery methods, service areas, website features, or business procedures change. The latest version will be published on this page with an updated revision date.

If you need help with an order, delivery status, address correction, delayed shipment, or damaged package, please contact Laptop Souq. For an existing order, include your order number where possible.